Our Terms & Conditions

Terms and Conditions, Site Guidelines & Covid 19 Policy

Booking of a Camping Pitch

• A 25% deposit is required on booking any camping pitch of 3 or more days
• 50% deposit on a 2 nights stay
• 100% payment on a 1 nights stay

Low season the outstanding balance is to be paid on arrival or before, by either cash, card or bank transfer

High and Mid season another 25% deposit is to be paid either 1st May, June or July whichever is stipulated upon booking then the outstanding on arrival, by either cash, card or bank transfer

• If you have to cancel any camping pitch prior to arrival the deposit is non-refundable unless we can re-let your holiday at the full asking price less a £10 admin charge.
• If we have to cancel your stay through extreme or adverse weather conditions or unforeseen circumstances, then we cannot accept any responsibility or liability for losses of costs this may occur to you but we will work with you to offer alternative dates for your stay or offer a full refund of your monies less.
• If you or a member of your party has to self-isolate due to Covid-19 or you are not permitted to travel through localised lockdown, then we will work with you to offer you alternative dates, if this is not possible then the if you cancel clause will apply.

Booking of a Glamping Pitch

• If a booking of a Glamping pitch is made eight weeks or more before holiday is due to start a deposit of 25% is payable.

        The balance of your Glamping break is due 8 weeks before your stay a reminder will be sent          to you. If this payment is not received then your holiday with us will be cancelled. 

• If a Glamping pitch booking is made less than eight weeks before the holiday is due to start the full payment and cleaning cost must be paid in full on booking.
• If you cancel your Glamping break through your plans or circumstances changing and we are able to re-let your holiday then your deposit and payments will be refunded to you less a 10% admin charge. If we are unable to re-let your holiday and no alternative dates can be made with you, then no refund will be made.
• if we have to cancel your stay through extreme or adverse weather conditions or unforeseen circumstances, then we cannot accept any responsibility or liability for losses of costs this may occur to you but we will work with you to offer alternative dates for your stay or offer a full refund of your monies.
• If you or a member of your party has to self-isolate due to Covid-19 or you are not permitted to travel through localised lockdown, then we will work with you to offer you alternative dates, if this is not possible then the if you cancel clause will apply.
• We recommend that you take holiday insurance to cover any potential loss.

Arrival and Departure times

• Glamping pitches are available from 3pm and to be vacated by 11am on day of departure, unless pre-arranged.
• Camping pitches are available from 1pm and to be vacated on day of departure by 12noon, unless pre-arranged.
• Please look on the back of the horse box for your allocated pitch and a site plan.

Weather

• Dropped Anchor can be subjected to harsh weather conditions, very strong winds and torrential rain at any time of the year.
• Please ensure your tent is robust and pitched correctly.
• Unfortunately we can not provide a refund if the weather has not been kind or not to your liking.
• Dropped Anchor cannot be held responsible for any damage or loss to your unit through bad weather.

Groups

• We understand that people like to come away together in larger groups and we ask that you be considerate to other campers.
• Not to monopolise the facilities area and respect other campers.
• To keep noise down especially when sitting around a campfire in the evening as noise and voices travel, we want all guests to enjoy a peaceful and relaxing stay only quiet talking after 10pm
• Groups are at the discretion of the owners and if causing any form of nuisance or inconsiderate behavior then you would be asked to leave the site with no refund given. 

Visitors

• If any campers are expecting visitors please be courteous and let us know prior to them arriving so we know who is on site at all times.
• We ask that if visitors use the toilets in the facilities area then a small donation is made to the local animal charity that we are supporting.

Noise

• We are a quiet site and ask that you respect that and to keep noise down.
•  To be considerate to all your fellow campers and to the wildlife, the only noise to be heard after 10pm is the low murmuring of guests enjoying the night sky and the twinkling lights over the sea. 
• Please no loud music.

Campfires & BBQ's                                                                                   

• Fire pits are provided on all pitches and we ask that you pitch your tent/caravan/campervan approximately 3meters away from the fire, and only wood to be burnt no rubbish or paper as this can float on to neighbouring pitches.  
• Pitches that have the old pig trough firepits these must be lifted of the ground onto the bricks provided (so to stop grass burn)
• All fires are at your own risk and Dropped Anchor accepts no responsibility for any property, losses, damages or injuries occurred. 
• We sell logs and kindling on site in an honesty box, we ask you to purchase this from us rather than bring your own.
• Fires should not be left unattended at any time and when retiring for the evening the fire is to be extinguished.                                         
• Please read the camp fire extinguishing information on the notice board. 
• Please be mindful and supervise children and pets around the campfires. 
• You are very welcome to have BBQ's here at Dropped Anchor but please use the bricks and slabs available to lift them of the ground ( please no grass burn)
• Please dispose of your BBQ and coal in the correct bins in the facilities area.
• Please empty your fire pit before you vacate your pitch, there is an ash bin in the facilities area with a metal bucket and spade.

Smoking

• Please note NO Smoking in our Glamping options or in the facilities area.
• Please dispose of cigarette ends appropriately.

Dogs

• Dogs are very welcome at Dropped Anchor but we ask you to please keep them on a lead at all times and to clean up after them, please no dogs on the beds or chairs in our Glamping options.
• Dogs are free of charge but we are asking for a donation of at least £2 per dog per stay to go towards a local animal charity of our choice (information on the notice board) 
• Doggie stop area is by the toilet facilities with a poop bin and fresh drinking water.
• Please do not let your dogs be a nuisance to other campers (some people do not like dogs or are scared of them) 
• Dogs must not be left unattended in our glamping accommodation in caravans/cars/tents, if you are going somewhere that is impractical for you to take them, we may be able to offer Doggie day care, Please ask!!!

Facilities 

• We only have one shower on site (another shower planned for 2022) and this is on booking system you book a 30 minute time slot for your pitch of 2 people (15 mins each) larger groups can book 2 slots together we then ask you to please clean the shower room after your visit leaving it clean and tidy for the next pitch just how you would like to find it and keeping everyone covid safe, bacterial spray and cloths are provided.
• New to 2022 we have a lovely quirky shepherds hut providing 2 extra toilets. (please note there are steps up to these toilets)
• Please do not put wipes, nappies and sanitary products down any of the toilets please use the bins provided.
• Please help us to keep the toilet and shower facilities clean by leaving them as you would like to find them anti-bacteria spray and cloths in all rooms.
• We have a gentleman’s wee house behind the shower room with a rainwater wee flush, if all our gents young and old could use this as much as possible please. 
• We have a rain water wet suit wash and a sandy toe wash in the facilities area, this helps to keep the toilet and shower facilities clean and free from sand (please use them)
• We have a chemical disposable point (CDP)with a hose to flush out.
• We ask you please to recycle your waste, we have recycling bins that are all clearly labelled glass, tins, plastic, cardboard, what is not recyclable can be placed in the general waste bins.
• Dish wash area is at the rear of the facilities area with cold running water only.
• We have 3 drinking water points on site which are clearly marked, south west water is our provider so please recycle those plastic drinking bottles as its all mains water.
• We have a large recreational area in the middle of the field for everyone to enjoy, kids, big kids and adults, its an ideal place for ball games, kite flying, frisbee and tick but please be courteous to your fellow campers and respect there space.

Guidelines

• Speed limit is 5 miles an hour on site (children playing)
• Dropped Anchor is a quite site so we ask you to be courteous to other campers and keep noise to a minimal.
• All facilities are used at your own risk so please be patient and respectful to others.
• Dropped Anchor accepts no responsibility for any injury incurred on site, parents are responsible for the supervision of their children at all times.
• We have no Electricity on site but we do offer a phone and small power pack charging facility at a small cost.
• All the lighting around Dropped Anchor is low wattage as its solar or battery operated so we suggest you bring a torch. 
• Please do not climb on the walls or fencing surrounding Dropped Anchor and please keep out of the fields surrounding Dropped Anchor as they are all privately owned by our local farmers. 
• There are many footpaths in the area please keep your dogs on a lead and try not to stray from the path. There can be livestock in the fields please close all gates after you and use the countryside code.

Covid 19

• Unfortunately covid is still with us all and some people are more vulnerable than others.
• So we ask you on site to please hand sanitise there is a bottle next to the facilities area.
• Please social distance where possible, giving people there individual space.
• If you or a member of your party start to display symptoms and come down with Covid during your stay, we ask that you and your party leave the campsite as soon as possible and self isolate under the government guidelines,            https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public and https://www.nhs.uk/conditions/coronavirus-covid-19/

We care for you

• Dropped Anchor is adopting the World Health Organization (WHO’s) standard recommendations and following the government’s latest regulations to reduce exposure to and transmission of a range of illnesses. This includes hand and respiratory hygiene.
• I am monitoring the situation closely and will ensure any relevant WHO or government recommendations are implemented immediately.
• If you have any questions, please do not hesitate to call me on 07706832152 or email droppedanchor1@gmail.com

Thank you for your continued support to Dropped Anchor Campsite

Debbie Harding

(owner/manager)